Private Policy

Byadmin

Chengdu Luxi Xianyuan Tourism Development Co., Ltd. (“we”, “us”, “our”) is dedicated to protecting the privacy and personal information of overseas tourists using our OTA platform. This Policy outlines how we collect, use, store, transfer, and protect your information, complying with international privacy standards (e.g., GDPR) and local regulations. By accessing or using our services, you acknowledge and agree to the practices described below.​

1. Information We Collect​

1.1 Personal Information​

  • Booking & Account Data: Full name, email address, phone number, passport/ID number (required for cross-border travel bookings), and payment details (e.g., credit card info, processed via secure third-party payment gateways).​
  • Travel Preferences: Accommodation type, dietary restrictions, language preferences, and favorite scenic spots (collected via bookings or voluntary surveys to tailor services).​

1.2 Non-Personal Information​

  • Technical data (IP address, device type, browser version) and usage data (pages visited, booking history) collected via cookies and analytics tools to improve platform performance.​

2. How We Use Your Information​

  • Process and confirm travel bookings (e.g., share necessary data with hotels/airlines to secure reservations).​
  • Provide multilingual customer support (e.g., respond to inquiries, send booking updates via email/phone).​
  • Enhance user experience (e.g., recommend personalized itineraries based on travel preferences).​
  • Ensure platform security (e.g., detect and prevent fraudulent activities using technical data).​

3. Cookie Policy​

We use essential cookies to enable core platform functions (e.g., saving booking drafts) and analytical cookies to understand user behavior. You can manage cookie settings via your browser, but disabling essential cookies may affect service availability.​

4. Data Sharing & Transfer​

  • Third-Party Service Providers: We share limited information with trusted partners (hotels, airlines, payment processors) only to fulfill your booking. These partners are bound by confidentiality agreements.​
  • Legal Requirements: We may disclose data if required by law (e.g., responding to government inquiries) or to protect our legal rights.​
  • International Transfer: For overseas tourists, data may be transferred across borders, but we ensure all transfers comply with privacy laws (e.g., using standard data protection clauses).​

5. Data Protection & Retention​

  • We use encryption (SSL/TLS) and secure servers to protect data from unauthorized access.​
  • We retain personal information only as long as needed (e.g., until your travel ends + 1 year for booking records) or as required by law. After that, data is securely deleted or anonymized.​

6. Your Rights​

You have the right to:​

  • Request a copy of your data or object to its use (e.g., for marketing purposes, though we do not send unsolicited ads).​
  • Withdraw consent for non-essential data use (e.g., personalized recommendations) at any time.​

7. Minors’ Privacy​

Our services are not intended for minors under 18. We do not knowingly collect data from minors; if we do, we will delete it promptly upon parental request.​

8. Policy Updates​

We may update this Policy periodically. Changes will be posted on our platform with an updated “Last Modified” date. Your continued use of our services after updates constitutes acceptance of the new terms.