描述
Overseas Customized Travel Service Plan
I. Service Philosophy
We are providing overseas customers with unique, personalized, and professional customized travel services. With customer needs at the core, we follow standardized processes, integrate local characteristics with international standards, and create high-quality travel experiences in China.
II. Service Process
(I) Requirement Communication and Collection
1.Establishment of Communication Channels
We establish connections with customers through multiple channels, including email, online customer service, and telephone conferences. Our 24/7 consulting service ensures that customers can communicate with us conveniently at any time.
We arrange professional travel consultants to conduct communication with customers to understand their potential needs and expectations. For instance, if a customer is interested in chinese history and culture, we will inquire about their specific interest in a particular historical period or cultural type.
(II) Itinerary Design and Planning
1.Integration of Destination Resources
We possess a global destination database, integrating information on hotels, restaurants, popular attractions, and transportation resources.
2.Personalized Itinerary Design
According to customer needs, professional itinerary designers create personalized itineraries. Each itinerary includes detailed daily arrangements, such as attraction visiting times, transportation arrangements, and dining recommendations.
(III) Booking and Confirmation
After the customer confirms the itinerary, we promptly book hotels, flights, tickets, and other resources. We maintain close communication with suppliers to ensure the accuracy of booking information.
2.Sending of Confirmation Letters
We send customers detailed booking confirmation letters, an emergency contact number is also attached, enabling customers to contact us at any time if they encounter problems during the journey.
(IV) Travel Execution
1.Local Reception Services
We arrange professional tour guides and drivers at the destination. Our tour guides are fluent in foreign languages and have extensive knowledge. They can not only explain the history and culture of attractions but also provide local life tips. The drivers have rich driving experience, and the vehicles are comfortable and safe, with regular cleaning and maintenance.
2.Itinerary Monitoring and Adjustment
We monitor customers’ travel itineraries in real – time. In case of unexpected situations, such as bad weather or traffic control, we will adjust the itinerary in a timely manner.
3.Emergency Response Mechanism
We establish a 24-hour emergency response center. Customers can contact the center at any time if they encounter any problems during the journey, such as lost items or sudden illnesses. The emergency response center will quickly coordinate local resources to provide assistance to customers.
(V) After – sales Services
1.Customer Satisfaction Survey
After the customer’s trip ends, we conduct a satisfaction survey via email or online questionnaires. The survey content covers aspects such as itinerary arrangements, tour guide services, hotel accommodation, and dining experiences.
2.Feedback Handling and Improvement
We carefully analyze customer feedback and promptly rectify problems in our services. We incorporate customer suggestions and opinions into our service optimization plan to continuously improve service quality. subsequent itinerary designs.
III. Service Quality Assurance
Our travel consultants, itinerary designers, tour guides, etc. have all undergone strict screening and professional training. Travel consultants have rich travel knowledge and good communication skills.
We establish long – term cooperative relationships with high – quality suppliers and regularly evaluate the service quality of suppliers. Suppliers that do not meet the standards will be rectified or replaced to ensure that we provide customers with high – quality products and services.
3.Quality Monitoring System
We establish a complete quality monitoring system to control the quality of each link, from requirement collection to after-sales service. We conduct regular internal audits of service processes to identify and solve potential problems in a timely manner.
IV. Service Fee Description
Service fees include itinerary design fees, booking handling fees, tour guide service fees, driver service fees, vehicle usage fees, emergency response fees, etc. We formulate reasonable charging standards according to different destinations, itinerary complexity, and service standards.
We provide a variety of convenient payment methods, such as credit card payment, PayPal payment, bank transfer, etc. Payment time nodes are clearly defined.
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