Shipping Policy
Chengdu Luxi Xianyuan Tourism Development Co., Ltd. (“we”, “us”) primarily provides digital delivery for all travel-related information to overseas tourists booking our China inbound tourism services. Physical shipping services are only available upon specific request from customers — no paper materials will be sent proactively.
1. Default Digital Delivery Principle
All travel-related information and documents are delivered exclusively via electronic format to your registered email address immediately after booking confirmation, including but not limited to:
- Flight booking confirmations and e-tickets
- Scenic spot e-tickets and entry vouchers
- Travel itineraries (editable PDF format with daily schedules, attraction details, and local contacts)
Digital delivery ensures instant access, avoids international shipping delays, and supports environmental sustainability.
2. On-Demand Physical Shipping (Only for Customer-Specific Requests)
Physical shipping services are provided solely when you explicitly request paper materials (e.g., printed itineraries for reference). Key details of this service:
- Applicable Items: Only paper materials related to your booking (e.g., printed travel itineraries, no essential documents like tickets).
- Shipping Method: International postal service (selected based on your destination’s postal accessibility and your request).
- Trigger Condition: You must submit a written request via email (trips2cn0904@outlook.com) within 48 hours of booking, specifying the type of paper material, your overseas shipping address (in English), and contact number.
3. On-Demand Shipping Fees & Timelines
- Fees: Calculated based on package weight, destination country, and international postal service standards. We will send a fee quote to your email for confirmation before shipping — no shipping will be processed without your approval.
- Timelines: 10-20 business days (varies by destination’s customs clearance efficiency and postal service speed). We will provide a tracking number via email once the package is dispatched.
4. International Customs & Duties for On-Demand Shipping
Import duties, taxes, or customs fees for the package are your sole responsibility as the recipient, determined by your country’s customs regulations. We are not liable for:
- Delays caused by customs inspection or unpaid fees
- Package returns due to non-compliance with local import rules
Please confirm your country’s customs requirements before submitting a physical shipping request.
5. Cancellation of On-Demand Shipping Requests
- You may cancel a shipping request before we confirm the fee and dispatch the package by replying to our fee quote email. No cancellation fees apply.
- Once the package is dispatched, cancellation is not possible. You may refuse delivery upon receipt, but all return shipping fees and customs charges will be borne by you.
6. Contact Us
- For on-demand physical shipping requests or inquiries (e.g., fee confirmation, tracking status): Email trips2cn0904@outlook.com (subject line: “Request for Physical Shipping – [Your Booking Reference Number]”).
- For issues related to digital documents (e.g., missing e-tickets, itinerary edits): Refer to our Customer Service Policy or contact our support team via the same email.
